Our Privacy Policy

3FE Coffee Ltd Privacy Policy

We value your privacy and want you to understand the choices and control you have over your information on your 3fe Account, and when using our website. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.3fe.com (the “site”).

Personal Information We Collect

The purpose in collecting information from you is to provide an efficient and pleasant experience. For example, we use your personal information to:

  • - Process and fulfil your order.
  • - Send updates regarding the status of your enquiry or order
  • - Improve our services
  • - Send newsletters and details of offers and promotions which we believe you will be interested in

When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order and incase you need to be contacted by the courier service to complete your delivery.

We partner with third parties such as An Post, Scurri and DPD to ship products, to ensure delivery, and so that we can obtain feedback. We also want to improve the quality of our service, as well as measuring and improving the quality of the service provided by the third party. We provide those third parties with personally identifiable information such as your name, shipping address, email, and phone number.

For payment, we partner with Stripe to process your orders, therefore you provide them with your financial information. You can read more on how Stripe store your information and protect your privacy here.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Wholesale

We provide an enquiry survey for potential wholesale customers. The information provided is used to understand your wholesale requirements. We ask for contact details, including but not limited to your name, business name, address, email address, phone number, VAT number, invoicing details, delivery address and other information about your business, such as: type of business, equipment, and estimated monthly volume. We then use the information you provide to contact you and discuss your requests and needs.

Cookies

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit: http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you, screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us fulfil your order. For example, we use Lemonstand to power our online store--you can read more about how Lemonstand uses your Personal Information here: https://lemonstand.com/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, we may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We understand your right to access and correct your personal information. You may exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us at privacy@3fe.com.

Security

The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Changes

We may update this privacy policy from time to time in order to reflect, for example; changes to our practices or for other operational, legal or regulatory reasons.

If we decide to change our Terms and Conditions, we'll post the changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@3fe.com or by mail using the details provided below:

3fe, 32 Grand Canal Street Lower, Grand Canal Dock, Dublin 2, Ireland